Professional After-Sales & Technical Support

Consultation Process

01

Demand Communication

In-depth communication with you to fully understand production needs, process requirements and final products. FM suggest or design the most suitable machines to you based on your specific needs, usage scenarios, budgets, and other factors.
02

Technical Team Discussion

FM have a complete technical team (designer,mechanical,electrical,etc.) We take how to increase the efficiency of a machine, reduce its energy consumption, improve its safety features and meet your requirements into account.
03

Manufacturing

Use advanced processing equipment and strict quality control processes to ensure the accuracy and performance of the equipment, and conduct actual tests before leaving shipped out.
04

Installation and Commision

Once the machine is powered on, functional tests are conducted to verify that all its functions are working as expected. This includes testing basic operations like starting, stopping, and speed adjustment.
05

Transportation and Logistics Tracking

FM monitor the entire journey of goods in the transportation and logistics process, from the origin to the destination, through specific technologies and systems. We provides real-time visibility into the movement and status of goods.
06

Instruction&Training on Machine

FM support online and offline training. Like Operational Skills and Safety Awareness,ensuring operators to proficiently handle machine and strictly adhere to safety regulations during machine operation.
07

Lifetime Tracking Service

Each machine comes with QR code, enabling customers to reach us timely.And then the upgrade and renovation suggestions provided based on long - term tracking data can assist customers in continuously enhancing equipment performance at a relatively low cost.

FAQS

Our engineer is testing our food processing machine

Planning and Design Service

If you are a manufacturer engaged in large - scale production, to ensure that our machinery best meets your production needs, we can provide site measurement and assessment. Firstly, this is to take into account the future expandability of your factory. Secondly, it is to match you with the most optimal and cost - effective production line.

Customized Package Service

We can customize or reinforce the packaging according to your requirements. For some goods with irregular shapes or those prone to shaking, we design customized packaging structures. For example, we use thickened wooden fixing frames to firmly secure the goods inside the package, preventing them from shifting during transportation.

FAQ - Vegetable, Fruit, Meat, Fish & Cheese Processing Machines and Solutions

Q1: How do I choose the right processing machine for my product?
A: Machine selection depends on raw material type, capacity requirements, final product specifications, automation level, and factory layout. We analyze your production needs and recommend the most suitable machine or complete processing solution.
Q2: Do you provide complete processing lines or only single machines?
A: We offer both standalone machines and complete processing lines, covering raw material processing, grading, conveying, and packaging.
Q3: Can one production line process different products?
A: Some machines are multifunctional and can process different products by changing tools or settings. However, for products with very different characteristics, dedicated equipment is recommended for optimal quality and food safety.
Q4: How is machine capacity calculated?
A: Capacity is usually measured in kg/h or pcs/h and depends on raw material size, moisture content, processing method, and automation level. Actual capacity may vary depending on product conditions.
Q5: Will processing cause high raw material loss?
A: Our machines are engineered to maximize yield through precise cutting and stable operation, minimizing raw material waste.
Q6: Can machines be customized for special requirements?
A: Yes. Machines can be customized based on product type, capacity, processing method, and factory conditions.
FAQ - Installation, Training & After-Sales Service

Q1: Do you provide installation and commissioning support?
A: Yes. We provide on-site or remote installation and commissioning support. Our technical engineers ensure that the machines and production lines are properly installed and operate smoothly.
Q2: Is operator training available?
A: Yes. We provide comprehensive training for operation, maintenance, and troubleshooting.
Q3: How is after-sales service handled?
A: We offer long-term technical support, spare parts supply, and remote diagnostics to ensure reliable production.
Q4: Do you have a technical team to support the completion of production line projects?
A: Yes. Our technical engineers, R&D engineers, and design engineers work closely together to support customers throughout the entire production line project, from concept design to final commissioning.
Q5: Can you customize production lines according to customer requirements?
A: Yes. Our engineering team collaborates with customers to design and optimize processing lines based on product type, capacity, workflow, and factory layout.
Q6: Do you provide remote support such as video meetings or live streaming?
A: Yes. Our sales and technical teams can support customers through video meetings, live demonstrations, and real-time communication to discuss solutions and project progress.
FAQ - Payment, Commercial Terms & Logistics

Q1: What payment terms do you accept?
A: We commonly accept T/T (Telegraphic Transfer) and L/C at sight. Other payment terms may be discussed depending on the project size and cooperation model.
Q2: Is a deposit required before production?
A: Yes. A deposit is usually required to confirm the order, with the balance paid before shipment or according to agreed milestones.
Q3: In which currencies can you provide quotations?
A: Quotations are usually provided in USD or EUR. Other major currencies are available upon request.
Q4: Do you arrange international shipping?
A: Yes. We can assist with international shipping by sea, air, or land, and support different Incoterms such as EXW, FOB, CIF, and DAP.
Q5: How are machines packed for shipment?
A: Machines are packed with export-standard packaging, such as wooden crates or reinforced packaging, to ensure safety during long-distance transportation.
Q6: Can you support customs documents and export paperwork?
A: Yes. We provide complete export documentation, including commercial invoices, packing lists, and certificates as required.
Q7: Can customers use their own freight forwarders?
A: Yes. Customers are welcome to work with their own freight forwarders, and we will fully cooperate with shipping arrangements.
FAQ - Most Frequently Asked Questions

Q1: Can you ship machines to my country?
A: Yes. We provide international shipping via sea, air, or land transport. We support different Incoterms, including EXW, FOB, CIF, and DAP, and can assist with customs clearance documentation.
Q2: How is the pricing determined?
A: Pricing depends on the machine type, customization requirements, capacity, and additional services (e.g., installation, training, spare parts). We provide detailed quotations after understanding your production needs.
Q4: On which platforms do you showcase your products?
A: Our machines and solutions are showcased on our official website, international trade platforms (e.g., Alibaba, Made-in-China), and at international exhibitions.
Q5: Can I visit your factory?
A: Yes. Customers are welcome to visit our factory. We recommend scheduling an appointment in advance to arrange a guided tour and demonstration.
Q6: Can I test the machine without visiting in person?
A: Yes. We offer online machine testing services. Our team can demonstrate the machine operation via live video, show processing results, and answer your questions remotely.